These Terms and Conditions were last updated on 24 September 2026.

1 – Introduction

Welcome to Snugzees (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, create an account, buy or sell items through our marketplace, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2 – Who We Are

Our contact address is: Maes Haul, Axton, Holywell, Flintshire, CH8 9DH.

Email: admin@snugzees.com.

We are the data controller responsible for your personal data for the purposes described in this Privacy Policy.

3 – Personal Information We Collect

We may collect and process the following personal information:

Information You Provide

• Full name;
• Postal address;
• Email address;
• Telephone number;
• Username and account details;
• Profile information;
• Payment-related information;
• Seller information;
• Communications sent to us;
• Reviews and feedback.

Information Collected Automatically

When you use our website, we may collect:

• IP address;
• Browser type and version;
• Device information;
• Time zone settings;
• Website usage data;
• Pages viewed;
• Cookies and similar technologies.

Transaction Information

Where purchases or sales take place through the Marketplace, we may collect:

• Order information;
• Delivery details;
• Transaction records;
• Payment confirmations;
• Refund information.

We do not normally store complete payment card details.

4 – How We Use Your Information

We may use your personal data to:

• Create and manage your account;
• Facilitate buying and selling transactions;
• Process payments and refunds;
• Communicate with buyers and sellers;
• Verify user accounts;
• Prevent fraud and misuse;
• Respond to enquiries and complaints;
• Improve our website and services;
• Send service-related communications;
• Comply with legal obligations;
• Enforce our Terms and Conditions.

Where permitted by law, we may also use information for marketing purposes.

5 – Our Legal Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to provide our Marketplace services, including:

• Creating user accounts;
• Processing transactions
• Managing purchases and sales.

Legal Obligation

Where processing is required to comply with legal obligations, including:

• Tax and accounting requirements;
• Consumer protection obligations;
• Fraud prevention.

Legitimate Interests

We may process personal data where necessary for our legitimate interests, such as:

• Improving our services;
• Website security;
• Fraud prevention;
• Customer support;
• Dispute resolution.

Consent

Where required, we will obtain consent before:

• Sending certain marketing communications;
• Placing non-essential cookies on your device.

You may withdraw your consent at any time.

6 – Sharing Your Information

We may share personal information with:

Buyers and Sellers

To enable transactions, we may share relevant information such as:

• Name;
• Delivery address;
• Contact details where necessary for fulfilment.

Service Providers

We may share information with trusted third parties that provide:

• Payment processing services;
• Website hosting;
• Email services;
• Customer support systems;
• Delivery and logistics services;
• Analytics services.

Legal and Regulatory Authorities

We may disclose information where required to:

• Comply with legal obligations;
• Respond to lawful requests;;
• Prevent fraud or criminal activity
• Protect our rights, users or property.

We never sell personal data to third parties.

7 – Seller Information

If you register as a seller, we may collect additional information to:

• Verify your identity;
• Meet legal obligations;;
• Process seller payments
• Investigate complaints and disputes.

Seller information may be displayed publicly where required for marketplace transparency and legal compliance.

8 – Marketing Communications

We may send marketing emails relating to:

• Marketplace updates;
• Promotions;;
• New features
• Relevant offers.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails; or
• Contacting us directly.

We will not send marketing communications where we are legally required to obtain consent unless consent has been given.

9 – Cookies

Our website uses cookies and similar technologies to:

• Enable website functionality;
• Remember preferences;
• Improve user experience;
• Analyse website traffic;
• Support security measures.

You can manage cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

10 – Children’s Privacy

Our Marketplace specialises in products for babies and children.

However, our services are intended for use by adults aged 18 or over.

We do not knowingly collect personal information directly from children under 13 years of age.

If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

11 – Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;;
• Alteration
• Disclosure.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

12 – Data Retention

We retain personal data only for as long as necessary to:

• Provide our services;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.

Retention periods may vary depending on the type of information and legal requirements.

When information is no longer required, we will securely delete or anonymise it.

13 – International Transfers

We primarily store and process personal data within the United Kingdom.

Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

14 – Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of your information;
• Restrict processing;
• Object to processing;;
• Request transfer of your data
• Withdraw consent where applicable.

Requests can be made using the contact details provided below.

We may need to verify your identity before responding.

15 – Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via https://www.ico.org.uk

16 – Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies.

17 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the updated revision date.

Continued use of the Marketplace following any changes constitutes acceptance of the revised Privacy Policy.

18 – Contact Us

If you have any questions about this Privacy Policy or the way we process your personal information, please contact:

Snugzees, Maes Haul, Axton, Holywell, Flintshire, CH8 9DH.

Email: admin@snugzees.com.