These Terms and Conditions were last updated on 24 September 2026.

1 – Introduction

Welcome to Snugzees (“we”” “us”, “our” or “the Marketplace”).

These Terms and Conditions govern your use of our website and services, including the buying and selling of pre-loved baby and children’s clothing, toys, books, nursery equipment and related items through our online marketplace.

By accessing the website, creating an account, listing items for sale, or purchasing goods through our platform, you agree to be bound by these Terms and Conditions.

2 – About Us

Our contact address is: Maes Haul, Axton, Holywell, Flintshire, CH8 9DH.

Email: admin@snugzees.com.

The Marketplace operates from Wales and is governed by the laws of England and Wales.

3- Definitions

Buyer means a person purchasing goods through the Marketplace.

Seller means a person offering goods for sale through the Marketplace.

User means any person who accesses or uses the Marketplace.

Listing means a product advertised for sale on the Marketplace.

Goods means pre-loved or second-hand products offered for sale.

4 – Our Role

The Marketplace acts solely as an online platform connecting buyers and sellers.

Unless expressly stated otherwise:

• We do not own the goods listed for sale.
• We are not a party to the contract between buyers and sellers.
• Ownership of goods remains with the seller until sold.
• Sellers are responsible for the accuracy of listings.
• Sellers are responsible for complying with applicable laws and regulations.

We may facilitate payments, communications and dispute resolution but do not guarantee any transaction.

5 – Eligibility

You must be at least 18 years old to:

• Create an account;
• Buy goods through the Marketplace;
• Sell goods through the Marketplace.

By creating an account, you confirm that the information you provide is accurate and up to date.

6 – Seller Responsibilities

Sellers agree to:

• Provide accurate descriptions and photographs of all items.
• Describe faults, defects, wear and damage honestly.
• Only list items they legally own and are entitled to sell.
• Ensure listed goods are safe and suitable for resale.
• Comply with all applicable consumer protection laws.
• Dispatch sold items within the stated timeframes.

Sellers must not list:

• Recalled products;
• Counterfeit goods;
• Stolen goods;
• Illegal items;
• Unsafe or defective products;
• Goods that fail applicable safety requirements.

We reserve the right to remove any listing at our discretion.

7 – Product Safety Requirements

Because the Marketplace specialises in products for babies and children, safety is of particular importance.

Sellers must therefore ensure that:

• Products are clean and in good working order;
• Safety features are present and functional;
• Items subject to safety recalls are not listed;
• Any age restrictions or safety warnings are clearly disclosed;
• Toys comply with applicable UK safety standards where required.

Buyers should inspect all items before use.

Adult supervision is recommended where appropriate.

8 – Listings

Sellers are responsible for ensuring that listing information is:

• Accurate;
• Truthful;
• Not misleading;
• Up to date.

Photographs must represent the actual item being sold.

We reserve the right to edit, suspend or remove listings and vendors breaching these Terms.

9 – Fees and Charges

The Marketplace may charge:

• Listing fees;
• Commission fees;
• Payment processing fees; or
• Subscription fees.

In reality, we only charge commission. The current rate is clearly displayed and any changes will also be clearly displayed.

10 – Orders and Contracts

When a buyer purchases an item:

• A legally binding contract is formed between the buyer and seller;
• The seller agrees to supply the item described in the listing;
• The buyer agrees to pay the advertised purchase price.

The Marketplace is not responsible for either party’s failure to fulfil their contractual obligations.

11 – Payment Processing

Payments may be processed through third-party payment providers.

By using the Marketplace, you authorise us and our payment partners to process payments and refunds where required.

We are not responsible for interruptions or errors caused by third-party payment providers.

12 – Delivery

Sellers are responsible for:

• Packaging goods appropriately;
• Dispatching goods within stated timescales;
• Providing tracking information where available.

Delivery times are estimates only.

The Marketplace accepts no responsibility for courier delays, postal disruptions or failed deliveries outside its reasonable control.

13 – Returns and Refunds

Buyer Rights

Nothing in these Terms affects a buyer’s statutory rights.

For items sold through the Marketplace by private individuals, certain consumer rights available when purchasing from businesses may not apply.

Faulty or Mis-described Goods

Where an item is materially different from its description or arrives damaged, buyers should contact the seller within 14 days of receipt.

Where appropriate, the Marketplace may assist in resolving disputes.

Change of Mind

Private sellers are generally not required to accept returns for change of mind unless they specifically offer this option.

Individual sellers may set their own returns policies, which must be clearly stated in the listing.

14 – Disputes Between Buyers and Sellers

Users should attempt to resolve disputes directly.

Where a dispute cannot be resolved, the Marketplace may provide reasonable assistance.

Any decision made by the Marketplace regarding platform policies is final, but does not affect either party’s legal rights.

15 – Prohibited Conduct

Users must not:

• Provide false information;
• Create fraudulent listings;
• Manipulate reviews or ratings;
• Use abusive or threatening language;
• Circumvent Marketplace fees;
• Engage in unlawful activities;
• Interfere with the operation of the website.

Breach of these Terms may result in suspension or permanent removal from the Marketplace.

16 – Reviews and Ratings

Buyers may submit honest reviews regarding their experience.

Reviews must:

• Be accurate and genuine;
• Not contain offensive or defamatory content;
• Not include personal information.

We reserve the right to remove reviews that breach any of these requirements.

17 – Account Suspension and Termination

We may suspend, restrict or terminate an account where we reasonably believe a user:

• Has breached these Terms;
• Has engaged in fraudulent activity;
• Has submitted misleading information;
• Has endangered other users or children through unsafe listings.

Users may close their account at any time by contacting us.

18 – Intellectual Property

All website content including logos, branding, graphics, text and software remains the property of the Marketplace or its licensors.

Users may not reproduce, distribute or exploit any content without prior written permission.

19 – Limitation of Liability

To the fullest extent permitted by law:

• The Marketplace provides its services on an “as available” basis;
• We make no guarantee that listings are accurate, complete or error-free;
• We are not liable for disputes between buyers and sellers;
• We are not liable for indirect, incidental or consequential losses.

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot legally be excluded.

20 – Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection legislation.

By using the Marketplace, you consent to such processing as described in our Privacy Policy.

21 – Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated versions will be published on our website together with the revised effective date.

Continued use of the Marketplace following any changes constitutes acceptance of the revised Terms.

22 – Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23 – Contact Details

For questions regarding these Terms and Conditions, please contact:

Snugzees, Maes Haul, Axton, Holywell, Flintshire, CH8 9DH.

Email: admin@snugzees.com.